1、Q: Is payment by international bank transfer accepted?



2、Q: How are the counts conducted if the source files are PDF and not MS Word files?


PDF files that cannot be converted to MS Word, the calculations will be based according to the ‘National Standards of the People's Republic of China: Translation Service Specifications’ (GB/T 19363.1-2003):

Words per Row multiplied by the Total Number of Rows.

One character on a row is considered as one row.

3、Q: How are the word/character amounts defined and calculated?


Panwords’ definition of characters includes: Chinese text characters, foreign language text characters, punctuations, formulas, and symbols. MS Word’s count of the "number of characters (excluding spaces)" in a Word document can be used as a good basis.

This is in positive contrast to the ‘National Standards of the People's Republic of China: Translation Service Specifications’ which recommends that the translation fee is calculated by the number of Chinese text characters in the trial document entitled: "Character Counting Standards for Translation Manuscripts".

4、Q: How can documents be submitted for translation?


Simply email the file and contact details to translation@panwords.com and we will respond by telephone and/or email to confirm receipt and to further understand the file’s particular requirements.

5、Q: Is there an expedited translation service available?


 Yes. Please contact us now for more details: translation@panwords.com or +86-10-62136608

6、Q: How long does it take to translate a document?


This varies according to the source and output languages, word count, and complexity of the document’s content.

7、Q: Which file formats are accepted?


doc, .docx, .txt, .pdf, .jpg, .gif. Additional file types are potentially acceptable, so please let us know if the format is not one of these.

8、Q: How is information secured?

A: From initial receipt, through translation and review, to delivery and beyond, all data is treated as  highly-confidential and is tightly secured by a whole host of methods. For full details, kindly refer to "Information Security".

9、Q: Is there a free trial?


Yes. Those partnering with Panwords for the first time can apply for a free translation to test out our quality, speed, and trustworthiness.

10、Q: How is translation quality guaranteed?


All translations are conducted and legally reviewed by patent attorneys and engineers, who are highly-experienced patent translators. For more details, please refer to "Quality Assurance".

Contact us

Address : Gediao Plaza 9th Floor, Guangkaisi Road, Nankai District, Tianjin 300384,P.R. China

Email : translation@panwords.com

Tel : +86-10-62136608

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